How do I get in touch with you?
Do I need an account to place an order?
Nope, you can check out as a guest. We’ll capture only the information needed to process your order and contact you in case something goes awry.
When and how will my purchase be shipped?
We strive to ship all orders within two business days of submission. We use UPS Ground as our carrier of choice. Orders ship from Louisville, KY, so you can expect to receive your package within 2-6 business days once you receive shipping notification.
Standard shipping for jackets via UPS Ground is free. 2nd day delivery is available for $35. Ties and cuff links are shipped free via USPS, with express shipping for $7.
Do you ship internationally?
Not yet, but we’re working on making that happen. Please check back for updates!
Can I make a change to an order I already placed?
If you’d like to make a change, such as a different fabric or size, please contact us at firstname.lastname@example.org. If we haven't sent it out and the item is in stock, we will gladly modify the order.
What is your return policy?
We hope you love your garments, but sometimes you just don’t or the fit is off for your body type. We understand and won’t hold a grudge. All ready-to-wear items can be returned within 30 days of order date for a full refund. Because it isn’t fair to the next guy, garments that have been altered, worn, or washed are not eligible for return.
Custom garments are not eligible for returns or exchange.
Please send us an email at email@example.com with your order number to request a return form.
It is the buyer's responsibility to return items in original condition so please ensure proper packaging. For a refund, it typically takes us 2-3 days to process the return once the item is received. Expect to see the refund posted to your credit card statement within a week after we process.
Returns should be sent to:
4621 Crossfield Cir
Louisville, KY 40241
How about exchanges?
Items may be exchanged within 30 days of order date. Garments that have been altered, worn, or washed are not eligible for exchanges. The fastest method is to order the new item and return the original for a refund. It is the buyer's responsibility to return items in original condition so please ensure proper packaging.
Help, the garments I received don’t match my order!
Drats, our bad. Sometimes mistakes happen but we try our best to prevent that. If we incorrectly ship the wrong item or you find a defect, please contact us at firstname.lastname@example.org and include your order number, and we will fix it.
If I sign up for your emails, are you going to send me a non-stop wave of messages?
Absolutely not. Certain brands send you daily “deals” and constantly tell you THIS IS THE ITEM YOU NEED RIGHT NOW! That’s not us. We love the value and quality of our products but don’t need to remind you by jamming up your inbox. While we may shout from the rooftops on occasion, we promise that when we send a message it will be focused on great information about new products and other relevant info.
How do your jackets fit?
Our cut starts with a modern tailored fit silhouette, then we put in a little extra room through the body to help it drape and move with you. We feel it is a nice mix of classic and contemporary. Find out more about our clothes for help with sizing.
Where are your jackets sourced and produced?
People and materials from many areas of the world contribute to a Finespun jacket. Design and fabric selection is directed from our home office in Louisville, KY. Next, the Finespun pattern is created in Amsterdam. Then, fabric and buttons sourced from mills in Italy plus canvas and shoulder pads from Germany are sent to our partner in China where the jackets are constructed and quality checked.
Our partner produces over 15 million beautiful garments per year for many of the best-known luxury brands in the world. Their tailored goods factory features state of the art technology and processes, such as Gerber CAD pattern cutting, overseen by European- and Japanese-trained technicians. The factory is certified for global occupational, social, and environmental compliance standards.